Terms & Conditions
1. Acceptance of the Terms
By accessing and using our platform, you agree to be bound by these Terms & Conditions (the "Agreement"). This Agreement governs your use of our services and sets forth the terms and conditions that apply to your relationship with us.
2. Eligibility Requirements
You must be at least 18 years old to create an account on our platform and place bets or participate in any other activities offered by us. By providing false information about your age, you may face permanent account closure and have no claims for damages.
3. Geographic Restrictions
We do not provide services to residents of certain countries due to various laws and regulations that restrict online gaming. You must comply with all applicable laws regarding access to our platform from within your jurisdiction. We may modify the list of restricted countries at any time without prior notice.
4. Account Registration Rules
To create an account on our platform, you will need to provide accurate personal information and verify your email address. You are responsible for maintaining the confidentiality and security of your login credentials and password.
5. One-Account-Per-User Policy
Each user can have only one account on our platform. Creating multiple accounts is considered a serious offense and may result in permanent account closure, loss of winnings, and possible legal action.
6. Identity Verification and KYC
We reserve the right to request additional documentation from you for verification purposes. You must provide accurate information and comply with all anti-money laundering (AML) and know-your-customer (KYC) policies implemented by us.
7. Account Accuracy Obligations
You must ensure that your account details are up-to-date, including email address, phone number, and physical address. Failing to do so may result in account closure or delayed withdrawals.
8. Account Security Responsibilities
You are responsible for maintaining the security of your account by using a secure internet connection, keeping software updated, and reporting any suspicious activity immediately.
9. Login Credentials and Password Protection
You must use strong passwords that meet our minimum password requirements to protect against unauthorized access. We advise you not to share or store login credentials securely.
10. Restricted Behaviour and Prohibited Activities
You will comply with all applicable laws regarding online gaming, including but not limited to, anti-money laundering regulations, prohibition of hacking and phishing activities. Failure to do so may result in account closure and possible legal action.
11. Multi-Accounting and Fraud Prevention
We use various methods to detect fraudulent activity, including but not limited to IP blocking, behavioral analysis, and third-party verification tools. Misuse of our platform will be thoroughly investigated and may result in permanent account closure and loss of winnings.
12. Bonus and Promotion Rules
All bonus offers are subject to the terms outlined on each promotion page. We reserve the right to change or terminate any promotion without prior notice.
13. Wagering and Gameplay Conditions
We operate under fair gaming practices, including but not limited to RNG (Random Number Generator) certified games for our slots and live dealer offerings. While we cannot guarantee winning outcomes due to chance, you may still lose money participating in online betting activities on our platform.
14. Bonus Abuse Prevention
You will comply with all applicable bonus terms, conditions, and wagering requirements as outlined on each promotion page.
15. Deposits and Withdrawals (only if supported by source material)
For your own benefit and security, you must ensure the accuracy of account details to process withdrawals efficiently without unnecessary delays or penalties incurred by incorrect information provided at registration stage.
You may need to verify withdrawal requests using one-time passcodes (OTPs), authentication procedures via phone number, email address, and/or physical documents presented on our secure online interface. This is a reasonable security measure to protect both you and Canberra Pokies's assets.
Withdrawal requests will undergo review for any potential discrepancies or abnormalities detected within internal risk management systems during regular audits carried out continuously but independently without prior notice.
We expect all users to maintain responsible gambling practices, which include taking breaks from playing sessions regularly.
19. Self-Exclusion and Account Restrictions
You can choose to self-exclude yourself for a minimum period of six months up to permanent exclusion at any time by requesting the same via dedicated channels outlined on our website or within account preferences settings accessible once you're logged in.
All games are subjected to periodic audits performed externally, where applicable, using renowned gaming laboratory companies' tests conducted over extended durations ensuring unbiased outcomes governed solely by Random Number Generator certified systems.
