For any assistance or queries, please choose from our support channels to get the help you need.
We are committed to providing timely assistance to all our customers. Our support team is available 24/7 via live chat. You can reach us at any time for urgent matters or if your issue requires immediate attention.
Response Time
Our response times vary depending on the channel you use to contact us:
If you need urgent assistance or have questions about your account or experience on the platform, our live chat is available 24/7. Our trained agents will respond to your query as quickly as possible, often resolving issues in real-time.
To start a live chat session, simply click on the "Live Chat" button at the bottom right corner of any page.
If you prefer to contact us via email or require more extensive assistance not covered by our FAQs, please feel free to reach out using our support email address. We will get back to your query as soon as possible, typically within a few hours during business times.
For general inquiries and non-urgent matters, we also have a dedicated feedback email address where you can share any suggestions or concerns about our platform.
Before reaching out for assistance, we encourage you to explore our comprehensive help centre. It contains detailed guides on various topics related to using the Canberra Pokies Casino platform, including deposit methods, withdrawal procedures, account management, and responsible gambling practices.
If your question isn't immediately addressed in the FAQs or the help centre, please don't hesitate to reach out to us for personal support.
For any issues regarding verification or identity validation, our dedicated team is here to assist you. We can guide you through each step of the process and are committed to ensuring that all queries are resolved as promptly as possible.
Please contact us via either live chat or email if you require assistance with verification related matters.
As part of our commitment to responsible gaming practices, we offer comprehensive resources on managing your gaming activity. Our platform includes features like setting deposit limits and self-exclusion options to help prevent problem gambling.
For those requiring further support or struggling with their gaming habits, please do not hesitate to contact us via the live chat for immediate assistance.
If you encounter technical issues such as login problems or difficulties accessing certain pages on our platform, please contact us through either live chat or email. We will work closely with our development team to resolve any software-related issues quickly and efficiently.
For matters related to device compatibility, we can also guide you in adjusting your settings for a smoother user experience.
In cases where an issue cannot be resolved by support agents due to technical complexities or operational limitations, please follow these steps:
Our support process prioritizes quick resolution to ensure you can continue enjoying the platform without interruption:
We appreciate your feedback and suggestions on improving our support services, helping us better serve you in the future.
If unsure about which channel to use for your specific issue or concern, please reach out via live chat initially. Our agents are available 24/7 through this method for immediate assistance.
For all other matters requiring a more detailed response or those outside of urgent issues not suited well by the instant support provided in live chat, email correspondence is welcomed and generally preferred after exhausting all avenues.
We offer these channels to meet your individual preferences and needs:
Our aim is always to respond promptly while ensuring each issue receives the level of care and attention it deserves. If your query needs additional time before we can fully address it due to operational complexities or extensive investigation required, please be assured that someone will personally contact you with a status update when this happens.
We value open communication throughout any process involving assistance with matters including our platforms' functionality and all aspects regarding the use of Canberra Pokies Casino services.
